This guide covers how to manage your Limitlytics subscription -- upgrading, downgrading, changing billing cycles, and accessing invoices. All billing is handled through Stripe.

Viewing your current plan

Your subscription details are accessible from your account settings. You can see:

• Your current plan (Silver, Gold, or Platinum)
• Billing cycle (monthly or yearly)
• Next billing date
• Payment method on file

Upgrading your plan

To move to a higher plan (e.g., Silver to Gold, or Gold to Platinum):

1. Navigate to your subscription settings
2. Select the plan you want to upgrade to
3. Confirm the change

Upgrades take effect immediately:

• You gain access to the new plan's features right away
• Additional user slots become available
• If upgrading to Platinum, custom dashboards are unlocked
• Your billing is prorated for the remainder of the current cycle

Downgrading your plan

To move to a lower plan:

1. Navigate to your subscription settings
2. Select the plan you want to switch to
3. Confirm

Before downgrading, consider:

• User limits -- if you have more active users than the new plan allows, you'll need to deactivate users first (e.g., downgrading from Gold to Silver requires going from 3 to 1 active user)
• Custom dashboards -- if downgrading from Platinum, you'll lose access to custom dashboards. Your dashboard configurations are preserved in case you upgrade again later.

Switching billing cycle

To switch between monthly and yearly billing:

1. Navigate to your subscription settings
2. Select the new billing cycle
3. Confirm

Yearly billing saves approximately 17% compared to monthly.

Canceling your subscription

To cancel:

1. Navigate to your subscription settings
2. Click Cancel subscription
3. Confirm

After cancellation:

• You retain access until the end of your current billing period
• Your data is preserved -- if you resubscribe, everything is still there
• Team members lose access when the subscription expires

Payment methods

Limitlytics uses Stripe for all payment processing. To update your payment method:

1. Navigate to your subscription settings
2. Click Update payment method (or access the Stripe billing portal)
3. Enter your new card details

Stripe supports major credit and debit cards.

Invoices

To view and download invoices:

1. Navigate to your subscription settings
2. Access the billing portal
3. Download invoices for any billing period

Invoices are generated automatically after each successful payment.

Common questions

What happens if my payment fails? Stripe will retry the payment a few times. If all retries fail, your subscription may be paused until the payment issue is resolved.

Can I switch plans mid-cycle? Yes. Upgrades take effect immediately with prorated billing. Downgrades take effect at the end of the current cycle.

Will I lose data if I cancel? No. Your data is preserved. If you resubscribe, everything is still there.

Can I get a refund? Contact our support team for refund requests. See Troubleshooting for how to reach us.